This Fulfillment & Booking Policy outlines how service orders placed on www.gardenweedpro.com are processed, scheduled, confirmed, and executed by ТРЕВОЛЯК ЕООД (operating under the commercial brand gardenweedpro).
Because gardenweedpro provides specialized on-site residential and commercial lawn care and garden maintenance services rather than physical shippable products or digital downloadable software, order fulfillment is carried out through scheduled professional site visits to the property address provided by the customer.
1. Official Business Information
In compliance with European Union e-commerce consumer transparency guidelines, our corporate identity details are published below:
- Brand Name: gardenweedpro
- Legal Entity Name: ТРЕВОЛЯК ЕООД
- Company Registration Number (EIK): 208743698
- Registered Address: ул. Георги Бенковски №56, вх. А, ап. 3, 9601 Балчик, България
- Official Support Email: control@gardenweedpro.com
- Telephone: +359 889403233
- Official Website: www.gardenweedpro.com
- Service Coverage Area: Europe
2. Service Booking & Confirmation Workflow
- Order & Checkout: Customers select their desired garden weeding service package, choose a preferred appointment date/time slot on www.gardenweedpro.com, and execute a single one-time payment via Stripe.
- Instant Booking Confirmation: Upon successful payment clearance, an automated booking confirmation email containing order summary, payment receipt, designated service address, and confirmed appointment window is sent to the customer’s registered email address within 15 minutes.
- Dispatch & Pre-Service Verification: On or before the scheduled service day, our maintenance team verifies property access details and contacts the customer if specific entry instructions require clarification.
3. Service Delivery Timeline & Execution
- Execution Window: On-site services are fulfilled strictly within the agreed date and time slot selected during checkout.
- On-Site Fulfillment: Our certified landscaping staff arrives at the customer’s specified location to perform all booked lawn weeding and garden care procedures.
- Completion Notice: Once work is fully rendered on-site, a digital service completion confirmation notice is issued to the customer via email.
4. Property Access & Customer Responsibilities
To facilitate uninterrupted and safe service delivery, the customer agrees to ensure:
- Unobstructed Access: Safe, clear physical access to the lawn, yard, or garden area on the scheduled service date.
- Accurate Location & Entry Info: Provision of exact address details, gate codes, access keys, or specific entry instructions prior to arrival.
- Hazard-Free Environment: A safe work site free of uncontained domestic animals or hazardous obstructions.
If our maintenance crew cannot gain physical entry to the garden due to locked gates, restricted access, or hazardous conditions not caused by ТРЕВОЛЯК ЕООД, we will immediately attempt to reach the customer by telephone (+359 889403233) or email. If access cannot be secured, the visit may require rescheduling.
5. Rescheduling & Weather Delays
- Weather & Environmental Disruptions: Outdoor garden maintenance depends on suitable atmospheric conditions. In cases of severe weather events (heavy rain, thunder, extreme snow, or storm warnings), service appointments may be temporarily postponed for safety and quality control reasons. Customers will be notified promptly via email or phone to reschedule at no additional cost.
- Customer Rescheduling Request: Customers may reschedule a booked appointment free of charge by submitting a written request to control@gardenweedpro.com at least 24 hours prior to the scheduled appointment start time.
6. Non-Fulfillment Support & Inquiries
If a service team fails to arrive within the confirmed time window, or if you have questions regarding your booking fulfillment status, please reach out to our support channels immediately:
- Support Email: control@gardenweedpro.com
- Telephone Support: +359 889403233
- Expected Support Response: Within 24 hours