This Refund and Cancellation Policy governs cancellations, refund requests, and service quality resolution for all on-site garden weeding and lawn care services ordered through www.gardenweedpro.com, owned and operated by ТРЕВОЛЯК ЕООД (brand: gardenweedpro).

We are dedicated to delivering high-quality, reliable garden care services while strictly respecting consumer rights guaranteed under European Union legislation.

1. Official Company Details

In compliance with European Union consumer transparency standards, our legal details are provided below:

  • Brand Name: gardenweedpro
  • Legal Entity Name: ТРЕВОЛЯК ЕООД
  • Company Registration Number (EIK): 208743698
  • Registered Office: ул. Георги Бенковски №56, вх. А, ап. 3, 9601 Балчик, България
  • Official Support Email: control@gardenweedpro.com
  • Telephone: +359 889403233
  • Official Website: www.gardenweedpro.com
  • Service Coverage Area: Europe

2. EU Statutory Right of Withdrawal & Service Execution

In accordance with EU Consumer Rights legislation (Directive 2011/83/EU):

  • 14-Day Right of Withdrawal: European Union consumers have the statutory right to cancel a service contract within 14 days of booking without providing any justification.
  • Execution During the Withdrawal Period: If you explicitly request on-site garden weeding services to begin during the 14-day withdrawal period, you acknowledge and agree to the following terms:
    1. Loss of Withdrawal Right: Once the on-site garden service has been fully performed, your statutory right of withdrawal is fully waived pursuant to Article 16(a) of Directive 2011/83/EU.
    2. Partial Performance Fee: If you request cancellation while service execution is underway but before full completion, you shall pay a proportional amount corresponding strictly to the portion of work already rendered up to the cancellation notice.

3. Customer Cancellation & Rescheduling Terms

You may cancel or reschedule an upcoming service appointment subject to the following transparent terms:

  • Cancellation Notice 24+ Hours Prior: If you cancel or reschedule your service booking at least 24 hours before the agreed appointment start time, you are eligible for a 100% full refund with zero penalty fees.
  • Cancellation Within 24 Hours: Cancellations made less than 24 hours prior to the appointment window, or failures to grant our maintenance crew safe physical access to the property at the agreed time, may be subject to a late fee of up to 30% of the booking value to offset team dispatch, labor allocation, and administrative overhead.

To submit a cancellation or rescheduling request, please contact us at control@gardenweedpro.com or call +359 889403233.

4. Non-Performance & Environmental Disruption Refunds

  • Weather Delays & Cancellation: Outdoor garden work requires workable weather conditions. In cases of severe weather (heavy rain, severe storms, or frozen grounds) making work unsafe or ineffective, we will contact you to reschedule free of charge. If a suitable alternative date cannot be agreed upon, a 100% full refund will be issued.
  • Non-Fulfillment by Company: If ТРЕВОЛЯК ЕООД fails to perform the booked service on the scheduled date for reasons attributable directly to us, and no mutual alternative booking is established, a 100% full refund will be processed immediately.

5. Quality Satisfaction Guarantee & Resolution Workflow

If you are dissatisfied with the quality of the performed weeding or lawn care work:

  1. Notification Window: Please notify our support team within 48 hours of service completion by sending an email to control@gardenweedpro.com with photographs and descriptions of the unaddressed areas.
  2. Rectification Re-Visit: Upon verification, we will arrange a complimentary re-visit to rectify the reported service issues within a reasonable timeframe.
  3. Refund Escalation: If the service quality issue cannot be satisfactorily resolved through a re-visit, a partial or full refund will be authorized based on the evaluation.

6. Refund Execution & Processing Timeline

  • Original Payment Gateway: All approved refunds are automatically credited back to the original debit or credit card utilized during purchase through our PCI-DSS compliant gateway, Stripe.
  • Processing Period: Once authorized by our support team, refunds are dispatched immediately through Stripe and typically reflect in your bank account balance within 5 to 10 business days, depending on your card issuing bank’s clearing time.

7. Contact Us for Refund Inquiries

To request a cancellation, submit a refund inquiry, or report service quality concerns, please contact us directly:

  • Legal Entity: ТРЕВОЛЯК ЕООД (brand: gardenweedpro)
  • Registered Address: ул. Георги Бенковски №56, вх. А, ап. 3, 9601 Балчик, България
  • Support Email: control@gardenweedpro.com
  • Telephone Support: +359 889403233